Privacy Policy

At Last Yatra (lastyatra.com), we respect your privacy. We understand that people who contact us may be dealing with difficult and time-sensitive situations.

Last Yatra operates as an online coordination and support platform for funeral, cremation, hearse transportation, freezer box, dead body transportation and repatriation-related services.

This Privacy Policy explains what information we may collect, why we use it, how we may share it and how we try to protect it.

1. Information We Collect

When you contact us through our website, phone, WhatsApp, email or other communication channels, we may collect information needed to understand and coordinate your request.

This may include:

• Full name
• Mobile number
• Alternate contact number
• Email address
• Pickup and drop-off locations
• Hospital, residence or mortuary details
• Cremation or burial location
• Travel or airport details, where applicable
• Name of the deceased
• Date and time of the required service
• Service or transportation requirements
• Freezer box rental details
• Other information that you voluntarily provide while requesting a service

We only try to collect information that is reasonably required for the service or customer support.

2. Documents and Verification Information

For certain services, documents may be required to coordinate with hospitals, mortuaries, authorities, cremation grounds, airlines or other service providers.

Depending on the service, these documents may include:

• Death certificate or related hospital document
• Identification documents
• Police or post-mortem documents, where applicable
• Embalming or packaging documents for air transportation
• Other documents required for a particular service

If such documents are requested, they are used for service coordination, verification or compliance purposes.

We do not use these documents for advertising or promotional purposes.

Please share only the documents that are actually required for your service.

3. Payment and Billing Information

At present, Last Yatra may accept payments through methods such as direct UPI, QR code or bank transfer, depending on the arrangement.

We do not ask customers to share sensitive credentials such as:

• UPI PIN
• ATM PIN
• Internet banking password
• Card CVV
• OTP

We may keep basic payment information such as:

• Payment date
• Amount paid
• Transaction reference
• Booking or service reference
• Payment status

This information may be used for payment verification, customer support, accounting and record keeping.

If a third-party payment gateway is introduced in the future, its payment and privacy terms may also apply to transactions processed through that gateway.

4. How We Use Your Information

Information provided to Last Yatra may be used to:

• Respond to service inquiries
• Understand your service requirements
• Coordinate funeral and cremation-related arrangements
• Arrange transportation, hearse or freezer box services
• Communicate with drivers or service partners
• Coordinate with hospitals, mortuaries or cremation/burial facilities where required
• Provide booking or service updates
• Confirm payment details
• Respond to questions or complaints
• Prevent misuse, fraud or unauthorized activity
• Maintain necessary business and service records

We do not use personal information for purposes unrelated to the service unless permitted or required by applicable law.

5. Communication Through Phone, WhatsApp, SMS and Email

Because funeral-related services can require quick communication, Last Yatra may communicate with customers through:

• Phone calls
• WhatsApp
• SMS
• Email

These channels may be used for booking information, service updates, payment confirmation, driver or service-partner details and customer support.

When you use third-party communication services such as WhatsApp or mobile networks, your communication may also be subject to the privacy policies and terms of those service providers.

6. Sharing of Personal Information

Last Yatra does not sell or rent your personal information.

We may share limited information when it is reasonably necessary to provide or coordinate the requested service.

Depending on the service, information may be shared with:

• Drivers and transportation providers
• Funeral or service partners
• Hospitals or mortuaries
• Cremation or burial facilities
• Airlines or cargo service providers
• Government or statutory authorities where required
• Technical or service providers supporting our website or operations

We try to share only the information needed for the particular purpose.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality, security and user experience.

If analytics tools such as Google Analytics are installed on the website, they may collect information about website usage, such as pages visited, device information and general website activity.

You can manage or disable cookies through your browser settings.

8. Website Security

We take reasonable steps to protect information submitted through our website and communication channels.

Where HTTPS/SSL is enabled on the website, information transmitted between your browser and the website is protected through standard encryption technology.

However, no website or online communication method can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as it is reasonably required for:

• Providing or completing a service
• Customer support
• Payment and accounting records
• Handling complaints or disputes
• Meeting applicable legal or regulatory requirements
• Protecting our legitimate business interests

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable retention requirements.

10. Children’s Privacy

Our services are intended for adults who are arranging services for themselves or their families.

We do not knowingly collect personal information directly from children for the purpose of arranging services.

If you believe that a child has provided personal information to us without appropriate involvement of a parent or guardian, please contact us.

11. Your Privacy Requests

You may contact us if you want to:

• Correct inaccurate personal information
• Update your contact details
• Ask about the personal information we hold about you
• Request deletion of information where applicable

Some information may need to be retained where required for legal, accounting, dispute-resolution or other legitimate purposes.

12. Third-Party Websites and Services

Our website or communications may contain links or references to third-party websites, services or platforms.

Last Yatra is not responsible for the privacy practices of third-party websites or services.

We recommend reviewing their respective privacy policies before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact Last Yatra:

Last Yatra
Funeral, Cremation & Related Support Services

Website: lastyatra.com
Phone Call +91 9599283655
Email: support@lastyatra.com

We will try to respond to privacy-related questions and requests within a reasonable time.